đź“§Â contact@herblfy.com
Effective Date: 01-01-2025
Thank you for shopping with Herblfy. We create digital gardening guides and planners for personal use. Because our products are digital downloads that you can access instantly after purchase, refunds are limited. This policy explains when refunds may be granted and how to request one.
Our ebooks and planners are delivered electronically and cannot be “returned” like physical goods. For this reason, all sales are generally final.
We want you to be satisfied with your experience, so we may issue a refund under the following circumstances:
Duplicate Purchase
If you accidentally purchase the same ebook more than once within 24 hours, please contact us within 7 days. We’ll refund the duplicate charge.
Technical Issues
If a download link does not work or the file cannot be opened, contact us within 7 days of purchase. We’ll help you resolve the issue or provide a replacement file. If the issue cannot be fixed, we may issue a refund.
Refunds cannot be issued for:
Change of mind or deciding you no longer want the product.
Dissatisfaction with the content if it matches the description and preview provided.
Device or software incompatibility (customers are responsible for ensuring their device can open PDF files).
To request a refund, please email us at support@herblfy.com with the following details:
Your full name and email used at checkout
Order number or receipt ID
Reason for your refund request
We will review your request within 7 business days and notify you by email.
Approved refunds will be issued to the original payment method (Stripe or PayPal).
Processing times vary but usually take 5–10 business days depending on your payment provider.
Transaction fees from Stripe/PayPal may be non-refundable.
If you have questions about this Refund Policy, please reach out:
đź“§ support@herblfy.com
🌱 Herblfy – Practical ebooks and planners that help you grow fresh herbs, veggies, and flowers in small spaces. Simple, eco-friendly, and beginner-friendly guides you can download instantly.
Payments securely processed via Stripe, PayPal, and Payoneer.
All ebooks are digital downloads for personal use only.
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